FAQS - Smile Thread

FAQS

T Shirts are printed by our partners Teelaunch, using Direct to Garment (DTG) printing. This allows us to bring you more variety in shirt styles, colors, and designs. Once your order is paid for, it goes into the production lineup. No waiting for a campaign to end!

What type of shirts do you print on?
Brands used for all styles of t-shirts include Gildan, District, District Made, and Canvas. 100% cotton, pre-shrunk, very soft shirts.  Our hoodies are Gildan and Port & Company brands. 


How long does it take my order to get printed and shipped?
Production time from receipt of order to shipping is approximately 5 days. Domestic shipping via USPS is 5-7 days for most parts of the country.

Can I cancel my order?
Once you have submitted your order, it goes into the printing company's system and cannot be cancelled.
Why does my shirt smell like vinegar?
Unfortunately that is part of the printing process. It is easily removed with the first wash, but that fixation agent is necessary to make sure the print is "set" on the shirt.
What is your return policy?
We are committed to provide our customers complete satisfaction. We strive to enhance the shopping experience of our customers, while providing the best quality products. In order to ensure the same, we are always ready and willing to go the extra mile for our customers.
We also have a size chart specifically for each apparel we are selling with a note to confirm the size before buying one. As different apparels have different sizes.

To maintain strict hygiene of our products, we do not accept returns on Innerwears, Vests, Tank,stringer.

Return will be done only if there is a defect with the order. In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days. We do not accept returns or replacements in the case where the customers needs a smaller or larger size.